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Claims Services

Our complete claims service encompasses all aspects of the claim life cycle, from First Notification of Loss (FNOL) through to the final decision, the issuing of payment and complaint resolution. We have multiple insurer trust funds, a full white labelling service and can provide our services on a flexible basis as required.

Relevant Documents

Relevant Documents

Claims Services

Claims Services

Claims Handling

Our complete claims services encompasses all aspects of the claim life cycle, from First Notification of Loss (FNOL) through to the final decision, the issuing of payment and complaint resolution. We have multiple insurer trust funds, a full white labelling service and can provide our services on a flexible basis as required.

By handling claims, including telephone advice and legal representation, for some of the biggest providers in the market, who are also our competitors, we have developed a reputation for excellence and impartiality, something we pride ourselves on and which assists you in increasing your client retention rate by offering a value added service.

Real time management information can be provided in a bespoke format due to our state of the art claims management system, something that has been built in house and to our exact requirements. We are also able to setup remote access to real time reporting to allow you to be informed at all times about your clients and the precise position of their claim, including any payments and reserves applied.

Telephone Advice Lines

Employment law and human resources

Staffed by qualified employment law specialists who are on hand to discuss any HR or employment law issue 24 hours a day, seven days per week and who deliver professional, practical and easy to follow advice.

Tax & VAT, Health & Safety and General Legal

Our expert team includes vastly experienced tax specialists who are available to provide advice and ensure compliance on a range of topics Monday to Friday 9.00 am to 5.00 pm.

Legal Representation

We employ a team of in-house solicitors, barristers, advocates and legal specialists who annually handle over 6,000 matters, ranging from telephone advice to fully litigated matters. Whilst specialising in all aspects of civil law, both personal and commercial, we also have expert and dedicated teams that provide the highest level of service.

Our employment litigation team is made up of qualified solicitors and Employment Tribunal specialists who have collectively handled over 5,000 cases; the vast majority being insured cases under a legal expenses policy. Working primarily with employers, but also individuals, the team has an excellent record of success in achieving the desired outcome, whether that be a negotiated compromise or a satisfactory judgement at Tribunal.

Our taxation and VAT team comprises tax specialists and ex-HMRC inspectors who have together overseen in excess of 10,000 investigation cases. With a history steeped in taxation and VAT, we provide access to industry experts who are familiar with the workings of HMRC investigations and know how to minimise the length and costs of a claim.

Online Library of HR & H&S Downloadable Documentation

We are able to provide your clients with access to our online HR and H&S system which contains over 400 employment law, human resource and health & safety polices and documents with practical guidance on compliance and legislation. The site provides access to reference information and guidance, where clients can manage their internal policies and procedures. The documents can be downloaded and used in conjunction with expert telephone advice from our human resource, employment law and health & safety specialists. Additional benefits available to clients include:

  • Unlimited access to a 24/7 HR and H&S advice line
  • Unlimited online access to over 400 template documents including policies and procedures

 

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